Shipping Policy

Last Updated: [09/01/2026]

Thank you for shopping with Luna Living. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.

  • Orders are processed Monday through Friday, excluding holidays.

  • You will receive a confirmation email once your order has shipped, including tracking information when available.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

We may also offer:

  • Free shipping on orders over $65.00.

  • Promotional shipping offers during special sales events.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days (where available)

Please note that delivery times are estimates and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

Domestic Shipping

We currently ship to USA.

International Shipping

If international shipping is available:

  • Delivery typically takes 7–21 business days, depending on the destination.

  • Customers are responsible for any customs duties, import taxes, or other fees required by their country.

  • Customs processing may cause additional delays beyond our estimated delivery times.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear after the carrier receives your package.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date.

  • Include your order number and photos (if applicable).

  • We will work with the shipping carrier to investigate and determine an appropriate resolution.

Delayed Deliveries

While we strive to meet estimated delivery times, delays can occur due to weather, carrier issues, customs processing, holidays, or other unforeseen events. We appreciate your patience and understanding.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

LUNA LIVING LLC
Email: wecare@lunaliving.co
Phone: 6692725495
Business Hours: Monday to Friday 8:00.AM.5:00PM PST